Our Loss Adjuster carries out on-site or desktop investigations across Europe, North Africa and the Middle East. This ensures that we obtain the best possible evidence to support a defence. This service can be provided as part of the Claims Handling & Dispute Resolution services or independently. Our Loss Adjuster has a particular specialism investigating marine claims and holds specialist Food Safety & Hygiene qualifications to assist with the investigation of gastric illness claims.

Our Loss Adjuster has extensive experience in investigating claims in the following areas:

• Product claims
• Employers & Professional Injury claims across many industries including travel, construction, manufacturing, education, retail and aviation
• Marine claims
• Professional indemnity claims across industries including property managing agents and accountants
• Motor accidents.

We provide a comprehensive investigation service including; site visits to secure evidence from various staff from managing directors to labourers; taking photographs and preparing measurements/plans; interviewing witnesses and obtaining statements; obtaining disclosure documents and providing advice to policyholders regarding their risk management

On-site visits generally enable us to gather more information than is usually provided by way of emails or telephone calls. In addition, it is easier to gauge how reliable the evidence of the witnesses is and how they will perform at trial.

In addition to investigation work, our Loss Adjuster can provide training to claims handlers to develop their claim investigation skills.