We pro-actively manage Employers Liability, Public Liability, Marine P&I & Professional Indemnity claims from notification to resolution on behalf of our clients (including litigation). We employ an experienced team of qualified lawyers, loss adjuster and claims handlers who work together, using a state-of-the-art claims management system, to deliver a bespoke claims handling service. We have a proven track record of delivering excellent results.

We also provide dispute resolution, claims handling and technical auditing services to Insurers. Our team has extensive experience supporting the insurance market, including outsourced claims handling for specialist insurance schemes. We are an approved Lloyd’s TPA.

We use an insurance industry recognised claims handling system, RiskConsole, that enables us to handle large volumes of claims, generate information on which business decisions can be made and provide our clients with direct access to enable them to control their own claims data.

Outsourced Claims Handling

For clients who require an integrated approach to their claims, we offer an outsourced claims service via our Claims Team who resolve claims within agreed authority limits. We are an approved Third-Party Administrator (TPA) on the TPA Database. The Claims Team is based in London in the same office as our Legal Team and Loss Adjusting Team. The immediate access to our Legal Team enhances the results from the Claims Team as they can refer queries to a solicitor without the need for costly external support. They are, consequently, able to handle complex claims and to a higher delegated authority, should our clients require it. In the event a claim falls outside the delegated authority arrangements, it gets passed to the Legal Team.

We operate a paperless system using RiskConsole to record information about the claim, record and approve financials, store documents and manage caseloads. RiskConsole provides powerful reporting capabilities in real time and access to RiskConsole can be provided to clients, where required.

Large &/or Complex Notifications or Claims

Larger &/or complex notifications or claims are handled by our Legal Team, with instructions provided by our client. These losses do not get handled within the Claims Team as they require more technical input.

Our Legal Team has extensive experience in resolving large &/or complex claims both on behalf of insurers & their policyholders or companies that self-insure. Resolution of these claims may involve a commercial settlement but can also include robustly defending claims where appropriate.

Litigation & Dispute Resolution

Our Legal Team manages complex and large losses, which often involve cross border litigation and arbitration. We have represented insurers in many high-profile cases, delivering optimum results for our clients. We have acted in the defence of numerous large group action illness claims and several of our lawyers hold specialist Food Safety & Hygiene qualifications.

We have achieved notable successes in several litigated cases in the Civil and Admiralty Courts. See individual Biographies and our Articles/News section for further details.

Our team is experienced in claims falling under:

• Athens Convention – for accidents at sea
• Limitation of Liability for Maritime Claims (LLMC) 1996 – for accidents on inland waterways
• Strasbourg Convention – for accidents on waterways located in the territory of signatories to the Strasbourg Convention
• Montreal Convention – for accidents in the air
• Consumer Rights Act – for consumer facing contracts
• Package Travel Regulation’s – regulations covering Package Holidays
  • 1992
  • 2018
• ATOL Regulations – covering the sale of flights
• International commercial recovery actions.